Privacy Policy
Privacy Policy
Effective date: October 26, 2026
One Stop Media Limited Liability Co. ("One Stop Media," "we," "us," or "our") operates the website at https://www.onestopmediaky.com. This Privacy Policy explains what information we collect when you visit our website, request a consultation, contact us, chat with us, subscribe to our emails, talk with us by phone, or receive text messages from us, and how we use, share, and protect that information.
By using our website, submitting a form, chatting with us, subscribing to our emails, or opting in to our text messages, you agree to this Privacy Policy. Please also read our Terms of Service at https://www.onestopmediaky.com/terms-of-service.
Information We Collect
Information you give us
We collect the information you choose to share with us when you request a consultation, fill out our contact form, chat with us, subscribe to our newsletter, opt in to text messages, call us, email us, or book a project. This may include:
Your name
Your email address
Your phone number, including your mobile number
Your company or organization name
Your mailing address, or the address of an event or filming location
Details about your project, such as the type of video, event dates, goals, and budget
The content of your messages, emails, chats, and texts with us
Billing and payment information when you pay a deposit or invoice
Website chat
Our website chat runs on a third-party chat platform. The chat collects what you type into it, such as your name, phone number, email address, and project details. Chat conversations are recorded, stored, and may be reviewed by our team so we can follow up with you. Some chat responses may be generated automatically, including by artificial intelligence, and are for general information only. Please do not enter sensitive personal information in chat. We will only text you if you agree to receive text messages.
Newsletter
If you sign up for our newsletter, we collect your email address and any other information you enter on the signup form. We use it to send you our newsletter and related emails. You can unsubscribe at any time.
Information collected automatically
When you visit our website, we and our service providers automatically collect certain information through server logs, cookies, pixels, and similar tools. This may include your IP address, browser type, operating system, device type, the pages you visit, the time you spend on them, the website that referred you, and your general location based on your IP address.
Cookies and similar technologies
Cookies are small files stored on your device. We use cookies and similar technologies to keep the website working, understand how visitors use it, measure our advertising, and improve our content. Analytics, advertising, chat, and visitor identification providers may set their own cookies when you visit. You can block or delete cookies through your browser settings, though some parts of the website may not work as well if you do.
Website visitor identification
Our website may use a third-party visitor identification service. This service uses cookies and pixels to recognize visits to our website and, in some cases, to match a visit with information the provider already holds, such as a name, email address, postal address, or business name. We use this information to understand interest in our services and, where permitted by law, to follow up with people who may be interested in working with us.
We do not use visitor identification information to send you text messages. We only text people who have given us their mobile number and agreed to receive texts.
You can limit this tracking by blocking cookies in your browser. To ask us to delete visitor identification information we hold about you, contact us using the details at the end of this policy.
How We Use Your Information
We use your information to:
Respond to your inquiries and consultation requests
Schedule and hold consultations, production calls, and filming days
Prepare proposals, contracts, invoices, and payment reminders
Plan, film, edit, and deliver your project, and handle revisions
Call you about your inquiry, consultation, or project
Send confirmations, reminders, and project updates by email and text
Provide customer service and answer your questions
Send our newsletter and, with your consent, promotional emails
Ask for reviews and feedback after a project
Follow up with website visitors where permitted by law
Operate, secure, and improve our website
Measure the effectiveness of our advertising
Keep business records and meet our legal obligations
We do not sell your personal information.
Phone Calls
When you give us your phone number, we may call you about your inquiry, consultation, proposal, project, filming schedule, delivery, revisions, and related customer service. You can ask us to stop calling you at any time by telling us on a call or contacting us at 502.771.0630 or dave@onestopmediaky.com.
Text Messages and Mobile Information
Consent. We only send text messages to people who have opted in, for example by providing their mobile number on one of our website forms where the text messaging disclosure is shown, agreeing in website chat, or telling us in person or by phone that they want to receive texts. Agreeing to receive texts is not a condition of purchasing any service.
Types of messages. Our texts may include consultation scheduling and reminders, follow-up on your inquiry, proposal and contract notices, filming day reminders and updates, delivery and revision notices, payment reminders, and customer service. We do not send marketing or promotional text messages.
Message frequency varies.
Message and data rates may apply.
Opting out and getting help. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us at 502.771.0630 or dave@onestopmediaky.com.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For full details of our text messaging program, please see our Terms of Service at https://www.onestopmediaky.com/terms-of-service.
Email and Newsletter
We send two kinds of email. Service emails relate to your inquiry or project, such as consultation scheduling, proposals, contracts, invoices, and delivery links. Marketing emails, such as our newsletter, are sent only if you subscribe or otherwise agree to receive them.
Our email platform may track whether you open our emails and click links in them, so we can understand what is useful. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at dave@onestopmediaky.com. Service emails about an active consultation or project will continue while we are working together.
How We Share Your Information
We share your information only as described below:
Service providers. We use trusted companies to help run our business, such as website hosting, form and scheduling tools, website chat, website visitor identification, email and text messaging platforms, file delivery services (such as cloud storage and private video links), analytics, advertising, and payment processing. They may only use your information to provide services to us.
Production team members. When a project needs more than one person, we share the details needed to plan and film your project with the crew members working on it.
Legal and safety reasons. We may share information when required by law, to respond to legal process, or to protect the rights, property, or safety of One Stop Media, our clients, or others.
Business transfers. If our business is sold, merged, or reorganized, your information may be transferred as part of that transaction.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Your Choices
Text messages. Reply STOP to any text to opt out. Reply HELP for help.
Phone calls. Ask us at any time to stop calling you.
Newsletter and marketing email. Click the unsubscribe link in any marketing email, or contact us.
Cookies and visitor identification. Block or delete cookies in your browser settings, or contact us to request deletion of visitor identification information.
Interest-based advertising. You can learn more and opt out of interest-based advertising from many companies at https://optout.aboutads.info.
Access, correction, and deletion. You can ask us to show you, correct, or delete the personal information we hold about you by contacting us.
Depending on where you live, state law may give you additional rights regarding your personal information. To make a request, contact us at dave@onestopmediaky.com or 502.771.0630.
Data Retention
We keep your information for as long as we need it to respond to you, complete and support your project, keep business and financial records, and meet our legal obligations. We keep records of text message opt-ins and opt-outs for as long as needed to document your consent. When we no longer need information, we delete it or make it anonymous.
Security
We use commercially reasonable measures to protect your information. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
Links to Other Sites
Our website may link to or embed content from other websites and services, such as YouTube, Vimeo, Google Drive, Dropbox, review platforms, and social media. We are not responsible for their privacy practices. Please review their privacy policies.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.
Contact Us
One Stop Media Limited Liability Co.
604 East Madison Street
La Grange, KY 40031
Phone: 502.771.0630
Email: dave@onestopmediaky.com